We may update this Privacy Policy from time to time to reflect changes to our services, how we use personal information, or changes in the law.

The latest version will always be published on this page with the date it was last updated. Where appropriate, we may also notify you of significant changes that affect how we use your personal information.

Jez Hunt, trading as Jez Hunt Coaching, is responsible for the personal information described in this Privacy Policy and is the data controller for the purposes of UK data protection law.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at support@jezhunt.com.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, use any of our online services, purchase or access our products or services, join our mailing list, attend our events or webinars, book an appointment, contact us, or otherwise interact with us.

This policy applies to jezhunt.com and its subdomains, together with the online services we provide through them, unless a separate privacy notice is provided for a particular service.

We also use cookies and similar technologies. You can find more information about these in our Cookie Policy.

We collect personal information that you provide to us and, in some circumstances, information that is collected automatically when you use our websites and online services.

Depending on how you interact with us, this may include:

• Contact information, such as your name, email address, telephone number and postal address.
• Account information, such as information needed to create and manage an account or provide access to products, programmes, courses or online communities.
• Booking and enquiry information, including information you provide when you complete a form, book an appointment, contact us or make an enquiry about our products or services.
• Client and coaching information, including intake questionnaires, coaching agreements, session notes and other information you choose to provide during a coaching relationship. We keep appropriate records to provide continuity of service, prepare for sessions and maintain professional records.
• Special category personal data. During a coaching relationship, you may provide information about your physical or mental health, psychological or psychiatric treatment, religious or philosophical beliefs, sex life or sexual orientation, or other information that is classed as special category personal data under UK data protection law. We only collect and process this information where it is relevant to the coaching relationship and where we have an appropriate lawful basis and condition for doing so. Where required, we will obtain your explicit consent.
• Purchase and transaction information, including details of products or services you purchase, payments you make and relevant billing information. Where payments are processed by a third-party payment provider, we do not receive or store your full payment card details.
• Communications, including emails, messages, enquiries, feedback and other communications you send to us.
• Community and interaction information, such as comments, posts or other information you choose to contribute when using our online communities or interactive services.
• Marketing preferences, including whether you have chosen to receive marketing communications from us and information about your communication preferences.
• Technical and usage information, which may include your IP address, browser and device information, and information about how you interact with our websites and online services. Some of this information may be collected through cookies and similar technologies, as explained in our Cookie Policy.

You are not required to provide personal information to us unless there is a legal or contractual requirement to do so. However, if you choose not to provide information that we reasonably need in order to provide a particular product or service, we may not be able to provide that product or service to you.

Where you become a coaching client, we retain appropriate client records for a minimum of seven years after the coaching relationship ends, in accordance with our professional insurance requirements. Certain records may be retained for longer where required by law, our insurers, or where necessary for the establishment, exercise or defence of legal claims.

We use personal information only where we have a lawful reason to do so. Depending on how you interact with us, we may use your information:

• to provide and deliver products, services, coaching, programmes, courses, online communities and other services you have requested or purchased;
• to manage your account and provide access to products, services or online content;
• to manage bookings, appointments and coaching sessions and to communicate with you about them;
• to maintain appropriate client and coaching records, prepare for sessions and provide continuity of service;
• to process purchases, payments, refunds and other transactions;
• to respond to enquiries, requests, feedback, complaints and other communications;
• to provide customer service and technical support;
• to administer and manage our websites, online services and communities;
• to maintain the security of our websites, systems and services, prevent fraud and protect our legal rights;
• to understand how our websites and services are being used and, where permitted, improve our websites, products and services;
• to comply with our legal, regulatory and professional obligations and to establish, exercise or defend legal claims;
• to send marketing communications where we are permitted to do so under applicable data protection and electronic marketing laws. You can opt out of marketing communications at any time.

Under UK data protection law, we must have a lawful basis for processing your personal information. The lawful basis we rely on depends on why we are using your information.

We may rely on the following lawful bases:

• Contract. We process personal information where it is necessary to enter into or perform a contract with you. This includes providing products, services or coaching you have purchased, managing bookings and appointments, providing access to online products or communities, communicating with you about the services you have requested and processing payments.
• Legal obligation. We may process and retain personal information where necessary to comply with a legal obligation, including applicable tax, accounting and regulatory requirements.
• Legitimate interests. We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include responding to enquiries, providing customer support, maintaining appropriate business and client records, protecting our websites and systems, preventing fraud, improving our services and establishing, exercising or defending legal claims.
• Consent. We rely on your consent where you have freely given us permission to process your information for a particular purpose. This may include certain marketing communications, cookies and similar technologies, and other situations where consent is required. You can withdraw your consent at any time.

Special Category Personal Data

Where you provide special category personal data as part of a coaching relationship, we will have both a lawful basis for processing that information under Article 6 of the UK GDPR and an additional condition under Article 9.

Where special category information is necessary for us to provide the coaching service you have requested, our Article 6 lawful basis will generally be the performance of our contract with you. Where appropriate, we rely on your explicit consent under Article 9 to process special category personal data that you provide as part of the coaching relationship.

You may withdraw your explicit consent at any time by contacting support@jezhunt.com. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn. We may still retain or process certain information where another legal basis or condition applies, for example where this is necessary to comply with a legal obligation or for the establishment, exercise or defence of legal claims.

Direct Marketing

We may send you marketing communications where we are permitted to do so under UK data protection law and the Privacy and Electronic Communications Regulations (PECR). Depending on the circumstances, we may rely on your consent or, where permitted, our legitimate interests.

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us.

We do not sell your personal information.

We may share personal information where this is necessary to operate our business, provide the products or services you have requested, comply with the law or protect our legal rights.

Service Providers

We use trusted third-party service providers to help us operate our business and provide our services. Depending on how you interact with us, these may include providers of:

• website hosting and online platforms;
• customer relationship management and account management systems;
• email, messaging and communications services;
• video conferencing and online meeting services;
• payment processing and banking services;
• appointment scheduling and booking systems;
• online course, membership and community platforms;
• cloud storage, document management and electronic signature services;
• website analytics, security and technical services; and
• professional services such as accounting, legal and insurance services.

These providers may process personal information on our behalf or, in some circumstances, act as independent data controllers. Where a provider processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection law.

Information You Choose to Share with Others

Some of our online services may allow you to post comments, participate in discussions, create a profile or otherwise share information with other members of an online community.

Where you choose to use these features, information you post or make available may be visible to other members of that service. Please take care when deciding what personal information you choose to share.

We do not make your private coaching records, session notes, private communications or other confidential client information publicly available.

Legal and Professional Requirements

We may disclose personal information where we are required or permitted to do so by law, including in response to a court order or other lawful request from a public authority or law enforcement agency.

We may also disclose information where reasonably necessary to prevent fraud, protect the rights, property or safety of ourselves or others, or for the establishment, exercise or defence of legal claims.

Where appropriate and lawful, information may also be shared with our professional advisers or insurers in connection with legal, regulatory, professional or insurance matters.

Business Changes

If our business is sold, transferred, reorganised or merged with another business, personal information may be disclosed to appropriate advisers and prospective purchasers and, where necessary, transferred as part of that transaction. Any such processing will be carried out in accordance with applicable data protection law.

Links to Other Websites and Services

Our websites and online services may contain links to websites or services operated by other organisations. We are not responsible for how those organisations collect or use your personal information. When you visit an external website or service, you should review its privacy information to understand how it uses your personal data.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting our legal, accounting, professional and insurance obligations.

Different types of information may therefore be retained for different periods.

Coaching and Client Records

Where you become a coaching client, we retain appropriate client records, which may include coaching agreements, intake information and session notes, for a minimum of seven years after the coaching relationship ends, in accordance with our professional insurance requirements.

Where a coaching relationship remains ongoing, including where a client returns periodically for further coaching, the retention period will generally begin when the coaching relationship has ended.

Records may be retained for longer where required by law, our insurers, or where reasonably necessary for the establishment, exercise or defence of legal claims.

Purchase and Financial Records

We retain appropriate purchase, payment and financial records for as long as necessary to meet our accounting, tax and other legal obligations.

Accounts and Online Services

Information associated with an account, product, programme, course or online community may be retained for as long as your account remains active or for as long as reasonably necessary to provide the relevant service.

When an account or service is no longer required, we may retain certain information where necessary for legal, contractual, security or record-keeping purposes.

Enquiries and Communications

We retain enquiries, correspondence and other communications for as long as reasonably necessary to deal with the matter concerned and for appropriate business record-keeping purposes.

Marketing Information

Where you receive marketing communications from us, we may retain your contact details and marketing preferences while you remain subscribed.

If you unsubscribe or otherwise ask us not to contact you for marketing purposes, we may retain limited information on a suppression list so that we can record and respect your preference not to receive further marketing communications.

Website and Technical Information

Information collected through our websites and online services is retained for as long as reasonably necessary for the purposes for which it was collected. Retention periods for information collected through cookies and similar technologies may vary and are explained further in our Cookie Policy.

We periodically review the personal information we hold and delete or anonymise information when we no longer have a legitimate reason to retain it.

Some of the third-party service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps to ensure that the transfer is made in accordance with UK data protection law.

This may include transferring information to a country that has been recognised by the UK as providing an adequate level of data protection, or using appropriate safeguards such as approved contractual protections for international data transfers.

Where appropriate, we also consider whether additional safeguards are required to protect personal information when it is transferred internationally.

You can contact us at support@jezhunt.com if you would like further information about the safeguards used in relation to international transfers of your personal information.

Under UK data protection law, you have a number of rights in relation to your personal information. These rights may depend on the circumstances and the lawful basis on which we process your information.

These may include:

• The right to be informed about how we collect and use your personal information.
• The right of access to personal information we hold about you and certain information about how we use it.
• The right to rectification if personal information we hold about you is inaccurate or incomplete.
• The right to erasure of your personal information in certain circumstances. This is sometimes known as the "right to be forgotten". This right is not absolute and we may need or be permitted to retain certain information, for example to meet legal, professional or insurance requirements or in connection with legal claims.
• The right to restrict processing of your personal information in certain circumstances.
• The right to data portability in certain circumstances, allowing you to obtain and reuse personal information you have provided to us.
• The right to object to certain processing, including processing based on legitimate interests and the use of your personal information for direct marketing.
• Rights relating to automated decision-making and profiling where applicable.
• The right to withdraw consent at any time where we rely on your consent to process your personal information. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Subject Access Requests

You have the right to ask whether we process personal information about you and to request a copy of that information. This is known as a Subject Access Request (SAR).

We will respond to a Subject Access Request without undue delay and normally within one month. In certain circumstances, the response period may be extended where a request is complex or you have made a number of requests.

Where reasonably necessary, we may ask you to clarify the information you are requesting. The response period may be paused while we wait for that clarification.

We are required to carry out a reasonable and proportionate search for personal information relevant to your request.

We may also ask for information reasonably necessary to confirm your identity before releasing personal information.

There is normally no charge for exercising your data protection rights, although a reasonable fee may be charged in certain circumstances permitted by law.

Exercising Your Rights

To exercise any of your data protection rights, please contact us at support@jezhunt.com.

We may need to ask you for additional information to confirm your identity or help us understand your request. We will only request information that is reasonably necessary for this purpose.

If we are unable to comply with a request, or a right does not apply in the particular circumstances, we will explain the reason where required by law.

We may contact you by email, telephone, text message or other communication methods where this is necessary to provide a service you have requested, respond to an enquiry, manage a booking or appointment, administer your account, provide access to a product or service, process a transaction, or communicate with you about an ongoing client relationship.

Service Communications

Some communications are necessary for us to provide or administer products and services you have requested. These may include booking confirmations and reminders, purchase receipts, account or login information, important service updates and communications relating to coaching sessions or other services you are receiving.

These communications are not marketing communications. Opting out of marketing does not prevent us from sending communications that are reasonably necessary to provide or administer a product or service you have requested.

Marketing Communications

We may send you marketing communications about our products, services, events or other relevant offers where we are permitted to do so under applicable data protection and electronic marketing laws.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Where you opt out of marketing, we may retain limited information on a suppression list to ensure that your preference is respected.

We will not require you to receive marketing communications as a condition of receiving a product or service unless those communications form an integral part of the service you have specifically requested.

We take the security of personal information seriously and use appropriate technical and organisational measures to protect the personal information we hold against unauthorised or unlawful access, use, alteration or disclosure, and against accidental loss, destruction or damage.

The security measures we use are appropriate to the nature of the information we process and the risks associated with that processing. These may include:

• access controls and authentication measures designed to restrict access to personal information;
• encryption and other security measures where appropriate;
• appropriate security measures on computers, mobile devices and other systems used to access or store personal information;
• maintaining and updating software and systems;
• appropriate backup and recovery arrangements;
• using reputable third-party service providers and taking appropriate steps to assess how they protect personal information; and
• periodically reviewing our security arrangements and making improvements where appropriate.

Access to confidential coaching and client information is restricted to those who have a legitimate need to access it.

While we take appropriate steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. If we become aware of a personal data breach, we will assess and respond to it in accordance with applicable data protection law, including notifying the Information Commissioner's Office and affected individuals where required.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we have used your personal information, please contact us at support@jezhunt.com.

If you wish to make a complaint about how we have handled your personal information, you can make a complaint directly to us using the email address above.

We will acknowledge your complaint within 30 days of receiving it and will investigate it without undue delay. We will take appropriate steps to investigate your complaint, keep you informed of its progress where appropriate, and tell you the outcome once our investigation is complete.

We may contact you if we reasonably need further information in order to investigate your complaint.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, if you are unhappy with how we have used your personal information or how we have handled your complaint.

Information Commissioner's OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AFUnited Kingdom

Telephone: 0303 123 1113

Website: ico.org.uk

Our products and services are intended for adults aged 18 and over, and we do not knowingly provide our services to children or collect personal information from children for the purpose of providing our services to them.

If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we will take appropriate steps to delete that information.