10 Tips To Turn A Customer Complaint Into A Win
“Mistakes are a part of being human. Appreciate your mistakes for what they are: precious life lessons that can only be learned the hard way. Unless it’s a fatal mistake, which, at least, others can learn from.” Al Franken, 2002 It’s a natural part of business... read more
The Three Golden Rules To Creating Really Satisfied Customers
What do YOU think “customer service” is? Ask 100 people this simple question, and you can expect to get 80 or 90 different answers – people will base their answer on their own expectations and experience. Personally, I think that any interaction with a customer... read more
Do You Contact Your Clients Enough?
The one topic I’ve been asked the most questions about recently, is about how often you should contact your customers and clients. So how often do YOU contact YOUR clients? I’d be willing to bet that it’s nowhere near enough! It’s my experience... read more