Welcome To My Musings

The Power of Being in the Now

The Power of Being in the Now

I was arranging a call with my friend the other morning, and she asked me what would be a good time. In my usual bantering style I answered “I find that “now” is usually the best time, but “a little later” can also be good 🤔🤣” And it got me thinking... the other thing...

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Just Take The “Next Step”

Just Take The “Next Step”

This global situation has brought up lots of issues for many people. The pressures and intensity of not seeing loved ones, of seeing loved ones too much, of not being able to work, or having to work when others don’t, are only a few examples. Generally through life...

read more
Follow Your Heart Not Your Head

Follow Your Heart Not Your Head

I had a coaching call with one of my coaches this morning, and whilst I teach self-improvement as part of the development process with my clients, I also believe in walking my talk. During our session today, we were talking about vision and goals and specifically...

read more
The 7 Moments Of Truth To Give Great Customer Service

The 7 Moments Of Truth To Give Great Customer Service

It is a well documented fact that it costs 6 to 8 times more to sell to new customers than it does to sell more to previous customers. Your efforts should be shifting away from the “Traditional Marketing” approach of lead generation as your main source of business...

read more
7 Key Tips For Creating Clients For Life

7 Key Tips For Creating Clients For Life

Getting new customers is expensive - it takes a lot of time, effort and money - yet this is still where the majority of business owners and managers focus their efforts. Putting effort into ways to keep your customers for longer - turning them into repeat-buying...

read more
Do You Know What Your Customers Want?

Do You Know What Your Customers Want?

When was the last time you ASKED a customer what you could do for them? When was the last time you actually found out what the WANTED, rather than guess, like so many other businesses do? You only have to look around you to see what I mean. Self-serving marketing......

read more
Why Your Mindset Matters More Than You Think…

Why Your Mindset Matters More Than You Think…

Nowadays, if you truly want to make a success of your business, you need to get your mindset in the right place. It is your mindset - the way you view what you want to accomplish and how you will do it - which can make the difference between you achieving, and not...

read more
10 Tips To Turn A Customer Complaint Into A Win

10 Tips To Turn A Customer Complaint Into A Win

“Mistakes are a part of being human. Appreciate your mistakes for what they are: precious life lessons that can only be learned the hard way. Unless it's a fatal mistake, which, at least, others can learn from.” It’s a natural part of business that, as far as the...

read more
The Power of Being in the Now

The Power of Being in the Now

I was arranging a call with my friend the other morning, and she asked me what would be a good time. In my usual bantering style I answered “I find that “now” is usually the best time, but “a little later” can also be good 🤔🤣” And it got me thinking... the other thing...

read more
Just Take The “Next Step”

Just Take The “Next Step”

This global situation has brought up lots of issues for many people. The pressures and intensity of not seeing loved ones, of seeing loved ones too much, of not being able to work, or having to work when others don’t, are only a few examples. Generally through life...

read more
Follow Your Heart Not Your Head

Follow Your Heart Not Your Head

I had a coaching call with one of my coaches this morning, and whilst I teach self-improvement as part of the development process with my clients, I also believe in walking my talk. During our session today, we were talking about vision and goals and specifically...

read more
The 7 Moments Of Truth To Give Great Customer Service

The 7 Moments Of Truth To Give Great Customer Service

It is a well documented fact that it costs 6 to 8 times more to sell to new customers than it does to sell more to previous customers. Your efforts should be shifting away from the “Traditional Marketing” approach of lead generation as your main source of business...

read more
7 Key Tips For Creating Clients For Life

7 Key Tips For Creating Clients For Life

Getting new customers is expensive - it takes a lot of time, effort and money - yet this is still where the majority of business owners and managers focus their efforts. Putting effort into ways to keep your customers for longer - turning them into repeat-buying...

read more
Do You Know What Your Customers Want?

Do You Know What Your Customers Want?

When was the last time you ASKED a customer what you could do for them? When was the last time you actually found out what the WANTED, rather than guess, like so many other businesses do? You only have to look around you to see what I mean. Self-serving marketing......

read more
Why Your Mindset Matters More Than You Think…

Why Your Mindset Matters More Than You Think…

Nowadays, if you truly want to make a success of your business, you need to get your mindset in the right place. It is your mindset - the way you view what you want to accomplish and how you will do it - which can make the difference between you achieving, and not...

read more
10 Tips To Turn A Customer Complaint Into A Win

10 Tips To Turn A Customer Complaint Into A Win

“Mistakes are a part of being human. Appreciate your mistakes for what they are: precious life lessons that can only be learned the hard way. Unless it's a fatal mistake, which, at least, others can learn from.” It’s a natural part of business that, as far as the...

read more

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